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A licensed agent can go over your Marketplace options in Texas by phone, help you work out whether a life change opens a Special Enrollment Period, and help you finish your HealthCare.gov application. There is no obligation to enroll.
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What the Health Insurance Marketplace is
The Health Insurance Marketplace is a service that helps people shop for and enroll in health insurance. The federal government operates it at HealthCare.gov for most states, and Texas is one of them, so in Texas the Marketplace is HealthCare.gov.
Every Marketplace plan follows Affordable Care Act rules, and plans are grouped into metal tiers so they are easier to compare. The Marketplace application also checks whether your household can get help paying premiums, based on your expected income for the year. Our guide to how ACA premium tax credits work explains the calculation, and the metal tier guide explains Bronze, Silver, Gold and Platinum.
Texas uses HealthCare.gov
Texas does not run its own exchange. For plan year 2027, CMS lists Texas as a federally facilitated Marketplace state, so applications, plan comparisons and enrollment go through HealthCare.gov or a certified agent working with it.
In practice, that means Texans follow HealthCare.gov's Open Enrollment calendar shown on this page, not a separate state calendar, and use HealthCare.gov's help resources: its call center at 1-800-318-2596, its Find Local Help tool, and agents certified to sell Marketplace plans in Texas.
When you can enroll
Most people enroll or change Marketplace plans during the annual Open Enrollment Period. Outside that window, you generally need a life change, such as losing other coverage, moving, getting married or having a baby, that opens a Special Enrollment Period.
Special Enrollment Periods have their own deadlines and may ask for documents, so it helps to act soon after the life change. Our guide to ACA Special Enrollment Periods walks through the common triggers, and health insurance between jobs covers one of the most common situations.
Losing job-based coverage in Texas
If you lose job-based health coverage, you may qualify for a Special Enrollment Period on HealthCare.gov. The window covers coverage you lost in the past 60 days or expect to lose in the next 60 days, so you can start before your last day of coverage.
You may also be able to keep the plan you had at work. Federal COBRA lets you continue it for 18 months, and Texas law requires some group plans to let you keep the plan for another six months after COBRA coverage ends, which TDI calls state continuation. Either way, you pay the premium. When COBRA coverage ends, HealthCare.gov gives you 60 days to enroll in a Marketplace plan through a Special Enrollment Period. This applies when COBRA runs out or is no longer available. If you cancel COBRA on your own before it ends, you generally have to wait for Open Enrollment unless another life event qualifies you.
A licensed agent can help you compare continuing your work plan with a Marketplace plan before you decide. Our guide to health insurance between jobs covers the decision step by step, and if you are starting your own business, see health insurance for the self-employed.
Coverage for Texas children: Children's Medicaid and CHIP
Texas children might be able to get coverage from Children's Medicaid or the Children's Health Insurance Program (CHIP). One application covers both programs, and you can apply for Medicaid and CHIP any time of year, not only during Open Enrollment.
You can apply with the state directly: TDI points families to the Texas Health and Human Services website or 1-877-543-7669 (877-KIDS-NOW). A HealthCare.gov application also checks for these programs. If it looks like anyone in your household may be eligible for Medicaid or CHIP, HealthCare.gov securely sends your information to the state, and the state contacts you about enrollment.
Shopping safely for a Marketplace plan in Texas
The Texas Department of Insurance warns that some websites or salespeople use the words gold, silver or bronze to make plans sound like HealthCare.gov plans when they are not. If you want a Marketplace plan, confirm that is what you are buying.
Two checks help. Ask the company to confirm the plan is a HealthCare.gov plan, and call the TDI Help Line at 800-252-3439 to ask whether a company is licensed. TDI also points out that health plans don't go on sale, so there is no need to decide in a hurry. Our metal tier guide explains what the real Marketplace tiers mean.
State consumer help for health insurance questions
If you have a problem with a health insurance company or policy, the Texas Department of Insurance Help Line at 800-252-3439 is the state's consumer contact, open from 8 a.m. to 5 p.m. Central time. Questions about the Marketplace application itself go to HealthCare.gov.
Where to get help in Texas
These public contacts and programs are listed by official sources. Each one links to the page it came from.
State insurance consumer help
The Texas Department of Insurance (TDI) runs a consumer Help Line at 800-252-3439, open from 8 a.m. to 5 p.m. Central time. TDI's website also explains how to get help with an insurance question or complaint.
Source: Texas Department of Insurance
Texas's Marketplace
For plan year 2027, CMS lists Texas as a federally facilitated Marketplace state. Texans apply for and enroll in Marketplace coverage through HealthCare.gov.
HealthCare.gov call center
Because Texas uses HealthCare.gov, its Marketplace call center is HealthCare.gov's: 1-800-318-2596 (TTY: 1-855-889-4325), available 24 hours a day, 7 days a week, except holidays.
Source: HealthCare.gov โ Contact us
Keeping job-based coverage
If your health coverage is ending because you lost your job, federal COBRA lets you continue your plan for 18 months, and Texas law requires some group plans to let you keep the plan for another six months after COBRA coverage ends. TDI calls this state continuation. If you continue your plan, you pay the premium.
Source: Texas Department of Insurance โ How to find a new health plan now
Children's Medicaid and CHIP
Texas children might be able to get coverage from Children's Medicaid or the Children's Health Insurance Program (CHIP). One application covers both programs. To learn more or apply, TDI points families to the Texas Health and Human Services website or 1-877-543-7669 (877-KIDS-NOW).
Source: Texas Department of Insurance โ Health care coverage for Texas children
Shopping safely
TDI warns that some websites or salespeople use the words gold, silver or bronze to make plans sound like HealthCare.gov plans when they are not. If you want a HealthCare.gov plan, TDI suggests calling the company to confirm that is what you are buying, and its Help Line, 800-252-3439, can tell you whether a company is licensed.
Source: Texas Department of Insurance โ Don't get scammed shopping for a health plan
Local enrollment help
HealthCare.gov describes two kinds of Marketplace-certified help: assisters, who are trained and certified by the Marketplace and required to provide fair, impartial and accurate information, and agents and brokers, who are certified to sell Marketplace plans in the states where they are licensed and are generally paid by the insurance companies whose plans they represent. Its Find Local Help tool lists both.
To search for Marketplace-certified help yourself:
Use HealthCare.gov's Find Local Help tool
How a licensed agent helps in Texas
A licensed agent who is certified with the Marketplace can help you fill out the application, estimate your household income for the year, compare the plans offered where you live, and finish enrollment. There is no obligation to enroll.
An agent can also help you check whether your doctors and prescriptions work with a plan before you choose it, and can help again at renewal time. Start with our ACA health insurance overview, or go back to the Texas state guide.
Where does your 2027 income land?
Enter your household size and income estimate to see where you fall against the 2027 premium tax credit lines. It runs on your device and nothing is sent.
Compare Marketplace plans in Texas
Answer a few questions and a licensed agent will follow up to help you compare Marketplace plans and finish your application. No obligation to enroll.
Licensed Insurance Agent | NPN: 19291077 ยท Licensed in 25+ states ยท No obligation ยท Privacy Policy
FAQ
ACA questions from Texas
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Every state where Alexander James is licensed.
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