Alex James
Licensed Independent Insurance Agent · Owner · NPN 19291077
Owner and licensed independent insurance agent. Helps clients compare Medicare, ACA Marketplace, and life insurance options across the carriers we represent.
About Empathy
A licensed independent insurance agent.
Empathy Healthcare Solutions Inc. dba Empathy Insurance Advisors operates under Alexander James, a Florida-licensed independent insurance agent. We're FFM-certified, hold National Producer Number 19291077, and serve clients across 25+ states. We sell Medicare, ACA Marketplace coverage, and standalone dental and vision insurance.
Credentials
Licensed, certified, accountable.
- Legal name
- Empathy Healthcare Solutions Inc.
- Doing business as
- Empathy Insurance Advisors
- National Producer Number
- 19291077
- FFM certification
- Active
- States licensed
- 25+ (details on request)
- Headquarters
- 123 NW 13th St, Suite 309, Boca Raton, FL 33432
- Google reviews
5.0 ★ (22 reviews)
View on Google
We are not connected to or endorsed by the U.S. government or the federal Medicare program. State-specific license details available upon request.
How we work
Independent means independent.
Most insurance is sold by people who answer to one carrier or one quota. We answer to you.
We explain options clearly.
We're independent, appointed with the carriers we represent. Across our product lines — Medicare Advantage, Medigap, Part D, ACA Marketplace, and standalone ancillary coverage like dental and vision — we walk you through what each option covers, how it works, and the neutral factors worth considering for your situation.
We tell you what we'd pick — for ACA.
On Marketplace plans, our advisors share their honest read. If we'd choose differently than you're leaning on an ACA plan, we'll say so and explain why. On Medicare, we stay strictly educational and let you decide between the options you've reviewed.
We stay after the sale.
Once you're enrolled, we remain your point of contact for renewals, plan changes, and questions about claims. You don't start over every year.
Who you talk to
The licensed agent who picks up when you call.
A real person reviews your options, not an algorithm.
Licensed insurance agents on staff work with Alexander James to serve clients.
A headshot is being finalized — the advisor listed above is a real, licensed agent.
The honest version
What we will and won't do.
Every line below is something we can actually keep — not a marketing promise.
We will
- Compare options across the carriers we're appointed with.
- Tell you when your current coverage is worth keeping.
- Explain what a plan doesn't cover before you enroll.
- Keep you with the same agent, not hand you off to someone new.
We won't
- Recommend coverage we can't service.
- Pressure you to switch.
- Share your information with other marketers.
- Charge you for our help.
Product lines
Six product lines.
Each one solves a specific situation. Each one is sold separately — we don't bundle products to inflate commission.
Medicare
Medicare Advantage, Part D prescription drug plans, and Medicare Supplement policies. Educational consultations only — we do not steer toward any specific plan.
Educational. We are not connected to or endorsed by the U.S. government or the federal Medicare program.
ACA / Marketplace
Individual and family health insurance through the Federally Facilitated Marketplace. Subsidy eligibility analysis, Special Enrollment qualification, and plan comparison across all metal tiers.
Private Insurance
Limited medical and short-term plans for clients whose income is too high for meaningful Marketplace subsidies, or healthy individuals seeking lower-premium options without ACA's required benefits. Sold as alternatives to Marketplace coverage, not replacements.
Dental & Vision
Standalone dental and vision insurance, available as independent policies for individuals and families regardless of other coverage. Sold separately from Medicare or ACA plans.
Term Life Insurance
Family income protection through term coverage. Independent multi-carrier shopping to fit your situation.
25-65 demographic
Final Expense
Simplified-issue whole life designed for funeral expenses, debts, and leaving things in order. Multiple underwriting tiers available based on age and health.
55+ demographic